We used Beanhunter to find this place, as the app has never failed me in the past. We walked with friends and family 1km to get here.
They somehow managed not to enter our food order in their system correctly. 5 pax, 5 hot drinks and 5 mains were ordered, checked twice with the waitress at the till with my brother-in-law standing with me. We started smelt a rat when only 3 sets of cutlery came out, followed by three meals.
Anyone can make a mistake. What followed was the issue. No real apology. An implication that it was our fault. The suggestion that we were sharing three plate. Then after checking the waiter at the table saying that only if I came back in and paid for the missing dishes would they place the order!
I went in to do so, and went through the whole order again. Manager said no real explanation for the snafu, promised the missing plates would be quick (which they weren’t). I suggested that maybe staff training was an issue. By the time these two plates arrived everyone else had finished.
Many places in this situation might offer a free coffee or a bit of cake, or even one or both of the missing dishes on the house but not these people, who clearly have no idea about simple concepts of service or genuine apology. Blaming the customer as the first step is usually a bad course of action!