Extremely disappointed with my experience today. I spend around $100 / week in your cafe - but about 30 minutes ago a manager made me an extremely thick soy chai that was undrinkable. When i addressed the issue with him the response was "It's soy milk, bonsoy is best in the world" Unfortunately i get a few coffees and chai lattes here daily AND this was the first time the chai was undrinkable and thick. I have asked for a green tea instead, BUT at the end was forced to pay for both Green Tea and Chai. I respect that this was a management decision but today you have lost a customer. Very bad customer service experience. Being forced to pay for both drinks from my favourite cafe has left a very sour taste in my mouth. Poor, poor decision. I will make sure to leave appropriate reviews where i can.
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