Not sure what's happened here but since my last visit it seems different. Staff have very low energy and the few times I came for coffee this week it was the same. My first coffee was off and had an unpleasant after taste. The service was too slow and not good for people rushing to work, there seemed no sence of customer focus and speed of service. Staff seemed a bit disinterested and lacked any customer engagement and were more interested in conversations amongst themselves. Could just be an early morning thing, not sure if it picks up through the day.
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