Hole In The Wall. Specialty Coffee. Dog Friendly. Cycling Friendly. Since 2015.
Was near Wellington point and thought I would pop into this notorious coffee spot. I had heard so many good things, however I was extremely disappointed. The woman serving me was incredibly rude. For a specialty coffee spot to not know what a 1+1 Is, really? I ordered a soy 1+1 and a 8 oz coffee which came to a total of $11.40 again, really? Recived my 1+1 and the flat white was on regular milk... Decided to give it a try anyway to which I burnt my tounge on the milk which was well above 70 degrees. Overall I'm glad that I went to first coffee this morning to know to never come back.
First Coffee Co
4 months ago
Hey Coffeelife942011 So sorry for your unpleasant experience. Just wanted to let you know why you were charged $11.40 as we would hate to rip customers off and we value our services. You ordered a one on one: espresso $3.30 flat white $3.30 and a large mocha $4.80. Hence why you were charged $11.40. Must of been a huge miscommunication. The staff member that served you was new and we also rarely get orders for 1+1. So sorry about her not knowing the term 1+1. I Would happily make all your coffees again free of charge if you ever did come back to prove that we take our craft serivously but I feel like you won't be back. Apologies again :(
Chalk & Cheese. Tuesday to Friday great coffee, positive vibe when Tiff the owner is pouring. Weekends are the polar opposite, when part timers are sullen, negative and can't wait till closing time by packing up way before closing time .
First Coffee Co
8 months ago
Hi there As we have never had a bad review of our service, your review matters a lot to us. Tiff the owner works everyday apart from sunday. So just wanted to clarify that weekends are highly valuable part of our week and that consistancy of good service and high quality coffee is what we strive for. So deep apologies that you received a negative experience we will be sure to keep in mind the way that we come across, especially around closing time.
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