Hawk and Hunter Small Batch
Claimed
This cafe has closed.

5.710028 reviews

Address

8/10 Glen Eira Ave, Ripponlea, Victoria

Phone

03 95282719

28 Reviews

Write a review for Hawk and Hunter Small Batch

1 review · 3 years ago

Hi Mark, thanks for your review. I had a similar experience. I recently ordered the pink porridge with poppy seeds and counted four blueberries on top. The porridge was tasteless and dry. When asked if there was a problem with the food, I said I couldn't eat it! No-one asked if I'd like something else or my thoughts on why it was inedible. I still paid for something I couldn't eat. I've been going to H&H for many years, but won't be going back or recommending it ever again. I'm all for giving businesses a go, but the way you've responded to similar feedback tells me you're going to lose a lot more customers. Shame, because the coffee is still good.

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Hawk and Hunter Small Batch

3 years ago

Good morning, Thank you for your feedback, this is very helpful in pinpointing the problem with the dish. I will pass this feedback onto the new head chef and we will amend the dish. I would like to apologise for the lacking customer service with regard to resolving the issue at the time. I will happily discount your next meal with us, please ask for Lucy the next time you visit us. Your custom is valued and we appreciate you taking the time to leave us some constructive feedback. Many Thanks Lucy

12 reviews · 3 years ago

Hi Hawk and Hunter, thanks for your reply. I noticed there was a lot of justification in your reply to both recent comments. Ok I'll spell out what you need to change "customer service" if I say your porridge is crap, and it is, and expensive, listen to the customer that has come to your cafe instead of the 269 others in the area. I would've expected you to meet me half way not tell me politely to go away and you're sorry and you'll tell chef. Thankyou Mr.Fawlty.

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Hawk and Hunter Small Batch

3 years ago

Good Morning, I have passed on the feedback to the head chef to amend the dish accordingly. Notes have been made regarding customer service which we continually try to improve. Please make yourself known the next time you are in and I will happily arrange for some complimentary coffees to be sent to your table. Have a lovely day. Thanks Lucy

27 reviews · 3 years ago

Hi Mark. I used to go there when the other owners where there. Since the new owners, the food & coffee & service have all disappeared. The staff need to learn manners & stop playing on their iPhones. My wife & her sisters met there 2 Saturdays ago for Breaky, the said the food was crap & the service!! H&H you need to listen to your customers, because we are all saying the same thing!

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Hawk and Hunter Small Batch

3 years ago

Hi, Thanks for taking the time to leave some feedback however, I believe that constructive feedback would better enable us to learn what we need to change or fix. The descriptive words used in both recent comments have not provided us with anything to work with. We are always looking to improve our service and standards so if you could give me some more information regarding your recent visit then I am more than happy to listen and take those comments on board. Many Thanks Lucy

12 reviews · 3 years ago

Normally I would have rated this cafe more but the service here was rubbish. Atmosphere was great, coffee was good, but I ordered the porridge and it was shite, pink with splotches of red stuff. I couldn't eat it and neither could my wife. Fair enough everyone has a bad day, but when I complained that 15 dollar porridge should be 15 dollar porridge I hit a wall. Staff attitude was "well that's how we make it" I replied "I could make the porridge you served" their riposte was "you could make eggs on toast to". I paid the 15 dollars but will not be back to H&H.

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Hawk and Hunter Small Batch

3 years ago

Hi Mark, Firstly, I would like to apologise that you left feeling disgruntled. However, as discussed yesterday when you came to pay; the price point of this dish is such because it comes with poppy seeds, blueberries, hand whipped ricotta and house made beetroot gel (the pink splodges), making it more than your run of the mill house made porridge. The menu also describes it as pink so I can only apologise if this was a surprise when presented to you. During a check back of your table while you were eating, no complaint was made regarding the taste, portion size or value for money. I have passed on your comments to the head chef. We apologise again

3 reviews · 3 years ago

Agree that the coffee is sometimes too hot. My grandma would love it LOL But once it cools its pretty good. Place is also very kid friendly

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Hawk and Hunter Small Batch

3 years ago

Thanks for leaving some feedback. We are working on the temperature of our coffees with some refresher training from the coffee roasters, so hopefully will be perfect next time you are in! :)

13 reviews · 3 years ago

Overall a heartwarming experience. A bit of a worry when I first tasted it: it was much hotter than it needed to be. (I think it he milk was too hot, because the overall flavour wasn't affected) Once I got over that little let down, the coffee itself had a great taste and it made me appreciate the finer things in life. I left feeling good! Beans are from red star. I think the atmosphere service would be great, but I got in just before closing time, so it was a bit quiet/getting ready to pack up. I'd go back again.

21 reviews · 4 years ago

it's a simple thing just don't make the milk too hot I had High Hopes for this particular cafe I really wanted the coffee to be nice but in the end the inexperienced staff were a little bit too young and really the coffee didn't come out that well despite it being single origin Colombia

35 reviews · 3 followers · 4 years ago

I live round the corner and this place used to be really great, but have been a few times recently and the coffees not been noteworthy. Its consistently way too hot and tasting a bit on the sour side. Wait staff seem a little inexperienced though still friendly.

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