Staff are not trained at all at this cafe - I asked them. They also lie about having skim milk - they don't. Coffee brand is good, but what different does it make when staff don't know what to do with the coffee machine? All food and drink is ridiculously overpriced. The only fortunate thing is that it's in a great location, so when you choke on your coffee you don't have to go far to get a better one. Try Spats down the road. Or anywhere.